Your organization's culture will impact everyday interactions and operations. It affects how you communicate and interact with team members and customers, how you will learn and develop, as well as influences your decision making and collaboration with others.

Culture encompasses your organization's values and sets the expectations for team members' behavior and operations. The culture in your store will determine the service and product you will serve.

A textbook would tell you it is a group's norms, rituals, customs, and traditions. But how does that apply to our organization? How do I know what my organization's culture is?