COACHING
WHAT COACHING IS
Coaching is a process that enables individuals to learn, develop, and improve performance. For instance, in sports, a coach helps athletes refine their skills and strategies. In life, a coach can assist in personal development and goal setting. In the workplace, a coach can guide employees in improving their performance and achieving their career goals.
COACHING IS A PROCESS
Coaching is not a one-time event. It's a journey that has no beginning or end, evolving and adapting to the individual or team's needs, ensuring that growth is a constant and achievable process for everyone.
COACHING IS FOR EVERYONE!
Coaching is not just for new trainees; it is an ongoing process that can benefit all experience levels, ensuring everyone in your team feels valued and considered for growth.Coaching is for more than just when someone does something incorrectly. It is helping others grow, challenge themselves, and be the best person they can be in whatever endeavor they set out to do.
TRAINING THE COACH
How do you identify a potential coach among your team members? The answer lies in theCTC (Coaching the Coach) Evaluation Form. Based on the 10 Steps of Coaching (such as setting specific and achievable goals, providing constructive feedback, and fostering individual and team accountability), this practical tool is designed to empower your future leaders. Remember, this tool is equallybeneficial for the Evaluator and your current or next store leader!Strong, effective leaders understand the value of coaching. They coach team members up so that they can reach new levels of success, empowering their team and taking responsibility fortheir growth.
EMBRACE A DYNAMIC PRACTICE ORGANIZATION CULTURE
Perfect practice makes progress toward perfection. Make becoming a dynamic practice organization, where continuous learning and improvement are valued, part of your culture. The companies, teams, and individuals who spend the most time practicing and honing their skills are by far the most successful. Focus on keeping your head up and maintaining eye contact because, as we learned, your customers' eyes follow you. If you are looking down at the sandwich while sprinkling, so is your customer.
COACHING TIP: THE ANATOMY OF THE MOVE...
1. Break a move into smaller movements
2. Start building UP the move from the base/foundation & rebuild it.
3. For example, when teaching sprinkling the juice, the FIRST movement here is stance, head, and eye contact, THEN you can grab the bottle.
You need to practice perfect to make progress towards perfection!
Coach for success.
Coach to win.
Coaching
COACHING
HUGHESISM
"Teach, don't tell,
Coach don’t yell."
Coach John Hughes
OACHING IS A PROCESS
Coaching has no beginning or end. It's a continuous process that evolves and adapts to the individual or team's needs, ensuring that growth is constant and achievable for everyone.
COACHING IS FOR EVERYONE!
Coaching is not just for new trainees; it is an ongoing process that can benefit all experience levels, ensuring everyone in your team feels valued and considered for growth.
Coaching is for more than just when someone does something incorrectly. It is for someone willing to grow, challenge themselves, and be the best person they can be in whatever endeavor they set out to do!
TRAINING THE COACH
Are you wondering how to identify a potential coach among your team members? The answer lies in the CTC (Coaching the Coach) Evaluation Form. This practical tool, based on the 10 Steps of Coaching (such as setting goals, providing feedback, and fostering accountability), is designed to empower your future leaders. Remember, this tool is equally beneficial for the Evaluator and your current or next store leader!
The best leaders coach team members up so that they can reach new levels of success.
Coaching has always been close to my heart. My moniker, Coach Hughes, is something I am proud of and have earned in my position. I want to share what I have learned which will help you to be the best coach for your team members.
ESTABLISHING A FOUNDATION OF RESPECT
It starts with earning respect as a coach, as a leader. Communication is a fundamental piece of earning respect. What you are communicating is even more important. The following are 3 tried and true ways of earning your team member’s respect based on communication.
First, create the WANT, NOT the have to.
When we ask our attendees, 'Do you want to make a better sub after attending the Leadership Experience? ', the response is overwhelmingly positive. So much so, attendees are leaving with the “phase 2 fire.” Our goal as coaches is to create the WANT. As a coach, inspire and motivate your team, so they will want to do the work before them.
Next, create the WHY.
You can’t create the WANT, without communicating the WHY. “Just because” is no longer an answer. The WHY should not be: "Because I said so," or "do it so you don't get in trouble." The WHY is the reason, and our team members deserve to know it! You get buy-in by taking the time to explain the purpose of a procedure. There are many benefits to explaining the WHY. Fewer questions arise later because they understand from the beginning why something is done, and team members are more engaged, leading to greater confidence and motivation to complete tasks. DO NOT UNDERESTIMATE THE WHY.
By communicating the WHY, your team member understand's a procedure's purpose, while finding their own sense of purpose!
Finally, teach the HOW.
When you are teaching them 'the how’ remember…Teach, don't tell, coach don’t yell. Understanding your team members and their learning styles will make teaching the HOW easier.
Step 1: Complete a Learning Style Assessment or the Quiz link below.
Step 2: Have your team members complete a Learning Style Assessment (or share the quiz link below from the website).
Step 3: Follow the 10 Steps of Coaching below (Remember, train and plan based on team member's learning style).
WHAT COACHING IS
Coaching is a process that enables individuals to learn, develop, and improve performance. There are different kinds of coaches, including sports, life, and work.
EMBRACE A DYNAMIC PRACTICE ORGANIZATION CULTURE
Perfect practice makes progress toward perfection. Make becoming a dynamic practice organization, where continuous learning and improvement are valued, part of your culture. The companies, teams, and individuals who spend the most time practicing and honing their skills are by far the most successful. Focus on keeping your head up and maintaining eye contact because, as we learned, your customers' eyes follow you. If you are looking down at the sandwich while sprinkling, so is your customer.
COACHING TIP: THE ANATOMY OF THE MOVE...
1. Break a move into smaller movements
2. Start building UP the move from the base/foundation & rebuild it.
3. For example, when teaching sprinkling the juice, the FIRST movement here is stance, head, and eye contact, THEN you can grab the bottle.
You need to practice perfect to make progress towards perfection!
Coach for success.
Coach to win
10 STEPS OF COACHING
The most fundamental piece of coaching is communication and HOW we communicate.
When teaching someone a move, such as sprinkling, guide them in movements, starting with how to pick up the bottle correctly before teaching them the next move. There is a reason the sprinkling training pan identifies each movement!
Also, remember to stay disciplined and follow the 10-STEP COACHING PROCESS! Keep the steps in order, and if training is the investment you say it is, give it the time it deserves. Don't rush it.
10 STEPS TO COACHING PROCESS:
The following steps are sequential (go in order):
1) Establish the goal
2) Create a plan
3) Prepare the plan
4) Have willing participants
5) Explain the plan
The following steps are cyclical (repeat):
6) Practice
7) Perform
8) Evaluate
9) Action plan based on evaluation
10) Repeat steps 1-9
CONFIDENCE
Are you confident? Are all your team members confident about their abilities and what they have to offer the world? For some, confidence is just a natural part of who they are, or maybe it was nurtured at young age by loved ones. They learned to be confident because of that nurturing, and perhaps, we can do the same.
For many of us, confidence was not a part of our nature, no nurtured over the years. But does that mean there is no hope that we will ever gain confidence? Will we always be unsure of ourselves and our abilities? The answer is N to the O, absolutely NO, and you are not alone on this journey.
It is always possible to develop confidence! And if this is your mindset, then, today is the day you can nurture a culture of confidence and growth for your team!
CONFIDENCE IMPOSTER
By Nancy A. Hughes
Is confidence imposter an actual term? No, I just made it up. I can't think of a better way to describe how I have presented myself OR how people have seen me...a person with a lot of confidence. I was an imposter, projecting a version of myself I did not fully believe in. This self-perception held me back, causing me to either let opportunities pass me by or did not fully capitalize on the ones I had created for myself through hard work, perseverance, and a positive attitude.
As I became more self-aware, I began to notice my behaviors and responses to situations. This began a transformation within me. I am still evolving, learning more about myself each day. It has been a challenging path, but with hard work, hard knocks, and even failures, but with time, I learned to let go of the belief I was not good enough, and surrounded myself with people who uplifted me up, rather than tear me down, and it made a difference.
My confidence grows daily because I trust in myself and my abilities, and it all began with being comfortable with myself. I am still a work in progress, comfortable with being imperfectly perfect the way I am. I work on being the best I can be every single day. That is all I can ask of myself.
I share my story because you may know someone who just needs someone to believe in them, so they can begin to feel comfortable with themselves. It makes all the difference in the world.
DEVELOPING CONFIDENCE
Developing confidence takes time, and as just witnessed, it can be done. Coach Hughes and I spent a lot of time discussing confidence and how to develop it in individuals. This is not science-based, but steps Coach Hughes came up with that we think individuals can benefit from:
1) Coach your team members in a way that helps them feel comfortable. Feeling comfortable with a task is having a familiarity with its parts and processes. (TIP: LEARNING STYLE QUIZ, positive affirmations, recognizing the strengths).
2) When individuals feel comfortable, they feel more capable. They can do the task. Nurture and encourage your team members, through positive affirmations, independence, and delegation.
3) Once capable, begin to teach competence. When someone is competent, not only can do the task, but they also have knowledge and skills related to it. They can accomplish the job more efficiently and effectively (Think speed and accuracy).
4) When we are capable and competent, our confidence in our abilities and in ourselves grows- so much so, that we can teach others the task. When we are confident, we trust in our abilities. We become the COACH!
EFFECTIVE COACHING
The Art and Science of Teaching Applied to Coaching
By: Dr. Jon Metz
Book reviewed by: John Hughes
Effective Coaching is an easy and short read (120 pages) that is designed like a workbook. It has simple and easy take-aways, various methods that can be immediately implemented, and several assessments throughout the book to help readers learn more about learning differences, teaching methods, and coaching styles.
To read more and learn about key take-aways,