Phase 2 Leadership Experience

AGENDA

5 Day in New Jersey

On Friday, class begins at 8 AM and will end at 2:00 PM.

Be prepared for an exciting, informative week!!! Over the week, you will learn new ways to identify

and optimize your strengths, leverage and strengthen your weaknesses to become the best you to

lead others. We give you actionable ideas to take back to your store to create a culture of excellence

and FUN!! We believe in cultivating the whole person, both professionally and personally. You are A

SUB ABOVE! This week will help you to lead others and make a difference in someone's life!

Registration begins at 8:00 AM on Monday. Class starts promptly at 8:30

See below for the schedule. The schedule of topics may change based on speaker availability and

time spent on particular topics.

Class times:

Class begins promptly at 8:30 Monday - Thursday, ending at 5 PM. On Friday, the class begins

at 8:00 AM and will end at 2:00 PM.

Monday 8:30 - 5:00

Tuesday 8:30 - 5:00

Wednesday 8:30 - 5:00

Thursday 8:30 – 5:00

Friday 8:00-2:00

Food:

Lunch will be served Monday through Thursday, and a hot breakfast served on Friday. If you have

any dietary concerns, please contact Nancy A. Hughes at nhughes@jerseymikes.com.

Breaks:

We will take short breaks throughout the day. Lunch will be approximately 40 -45 minutes.

ATTIRE

Attendees must wear clean, approved uniforms (NEW is recommended) to class. It is okay to wear an

approved Jersey Mike's hat, or visor. Please be neatly groomed every day and use proper

hygiene. Neatly trimmed goatees, beards, and mustaches are acceptable. Remember that you

represent not only yourself this week but also the Jersey Mike's brand, your store, and your

franchisee.

Per uniform guidelines, only one stud earring per ear is permitted. Any other visible piercings must be

removed. For gauges, a flesh-toned guage is required.

Schedule Summary:

Monday, Day 1:

Culture & Best Self -

8:00-8:30 Pre-Meeting – practice sprinkling, wrapping, & slicing

8:30- 12:00 AM

• Introduction and Course Review

• Jersey Mike’s Mission and intro to our Manifesto – Using the Jersey Mike’s

Manifesto as our road map, we will discuss Jersey Mike’s Culture and how you

can develop a plan to create your Companies Culture.

• Intro to Core Values: Understanding Core Values, the Corner Stones of what

every successful organization

12:45- 5:00 PM

• Habits -7 Habits – (KH) Coach Hertling will discuss the universally popular

Steven Covey’s 7 Habits of Highly Successful People.

• Change – (KH) This will lead to a discussion on methods and approaches to

encourage growth and self-development.

• Manifesto Etymology

Begin Group Activity (GA #1) Etymology

Each Table (TEAM) will be given a word to review, discuss and present

during the afternoon session. Each table/Team will present their word.

• Intro to Vision Boards –Setting Goals. This exercise might be the best way to

see, set, communicate, and accomplish goals. Everyone is asked to do one as

an individual or a team/family.

• Close with a look ahead

o Hiring a Team of Top Performers. Identify traits you seek in a top

performer.

Tuesday, Day 2:

Leadership & Coaching

8:00-8:30 Pre-Meeting – practice sprinkling, wrapping, & slicing

8:30- 12:00 AM

o Leadership – Leadership is not a position. It’s what you do in that position.

o We will review the traits and actions of Leaders versus Managers. We will

discuss the differences and how we can be the best LEADERS and

develop leadership skills in others.

o Communication – Communication is Key. We will review various aspects

of communication, especially listening.

o Planning - Action Plan Worksheet – “A Goal without a plan is just a wish.”

We know that successful people dedicate time and money to the craft of

Planning. We have developed a tried-and-true Action Plan method to help

save time and money.

o Action Plan Worksheet

(GA # 2) Action Plan presentation and discussion

“A Goal without a plan is just a wish.” We will review the steps of an Action Plan,

and each table will create an action plan. We know successful people dedicate

time and money to the craft of planning. We have developed a tried-and-true

Action Plan method to help save time and money and successful goal

implementation!

12:45- 5:00 PM

o Coaching

o 10 Step Coaching Process (JH)– The 10 Steps of Coaching were

developed by Coach Hughes. He has dedicated almost 40 years of

experience researching and developing these practices. Many people can

do something or know something well, but that doesn’t mean they can

coach. Coaching is an art and is so much more than a title.

o Learning Styles- Understanding different learning styles helps you better

coach, teach, and lead. We tend to teach the way we learn. However, our

team members don’t necessarily learn the way we do. During this session,

you will discover your learning style. Then, we will give you the tools with

recommended strategies to understand your teams’ learning styles.

Ultimately, our goal is to help develop you into a conscientious leader so

the time you spend coaching and training is effective and rewarding.

o 7 C’s of Coaching –These are tried-and-true practical actions that every

coach should learn and incorporate into their team model. Coach Hertling

and Hughes will lead the discussion.

Wednesday, Day 3:

Operational Excellence & Customer Experience

8:00-8:30 Pre-Meeting – practice sprinkling, wrapping, & slicing

8:30- 12:00 AM

o Customer Experience

o Peter’s 7 Principles (JH) These are the seven principles that Peter Cancro

developed to evaluate your store’s operations and ensure you deliver the

ultimate customer experience. Decades ago, Peter groomed his first

generation of team members to live and work by his philosophy, and we

continue to employ them today. Today, we use these principles to

evaluate every Jersey Mike’s.

o Game Film- Operational Excellence & Experience (JH, CS)– We will teach

you how to evaluate a piece of Game Film taken at the Training Center

where attendees role- played crew and customers. Watching and

analyzing game film helps you identify strengths and weaknesses in your

operations. Together, we will develop strategies to improve processes

and deliver results that exceed expectations.

12:45- 5:00 PM

o Sales Building

o Game Film – Customer Experience Excellence - We will review the same

Game Film piece that we used for Operational Excellence and again map

out a strategy where you can evaluate The Experience and then develop

an Action Plan.

Thursday, Day 4:

Profitability & Team Building

8:00-8:30 Pre-Meeting – practice sprinkling, wrapping, & slicing

8:30- 11:00 AM

• Profitability

o Profit & Loss – We teach the P&L in a way many people have never been

taught before. It is typically an intimidating piece of management. Still, we

like to make it fun and engaging, making it easier not only to learn but

even more critical, giving you the ability to teach it to your team members.

o Personal P&L – Continuing to develop ourselves and those we lead; we

will review a great and easy way to teach personal finance and

responsibilities.

Thursday, Day 4:

Profitability & Team Building (cont.)

o Food cost fitness – This is a tool Coach Hughes developed from teaching

and operating restaurant management over three decades. It’s an

Assessment that will provide the user with the potential cause of Food

Cost issues and then a recommended solution to fix and prevent it from

happening again.

o Labor & Scheduling – We will approach labor from many angles. Labor &

scheduling is maybe the most stressful aspect of managing a restaurant.

We will discuss how to LEAD more labor than manage it.

12:45- 5:00 PM

o Building A Team

o Team of Top Performers (JH, CS)– This approach that Coach Hughes has

built over 45 years of being a part of numerous teams. It is a detailed step-

by-step process, that if followed, creates a winning dynamic.

o Generational Diversity- Understanding your workforce

Breaks as needed

Friday, Day 5:

Final Thoughts

8:00- 2:00 PM

• Passing the football – A tradition at Jersey Mike’s and in our live Leadership

Experience classes. We will get to reflect and share about the week’s experience

and key takeaways.

• Story Boards – All attendees will get the chance to share their vision boards and

what their vision looks like. It’s a fantastic exercise and incredibly impactful.

• Golden Bottle Championships

• Closing and conclusion o